Emergency Event Rescue

The brief, the build, and the result.

This one was a rescue. A brand had built a walk-through experience in the main train station of a major Italian city: visitors walked through, and the system captured videos and photos of them, treated them in the cloud and played them back on screens around the space. The day before opening, it was not keeping up, and with a major event about to go live we were called in to fix it. There was one night. We rebuilt the hand-off between the capture system and the cloud storage, so every raw clip was registered as it landed, marked ready when its treated version came back, and only finished clips reached the screens, newest first. Long recordings were cut into ten-second segments so nothing waited on a big upload. Then, so the experience did not hang on the station's connection, we put together a version that ran the whole loop locally on site, with each screen pulling its own playlist. It was pushed to the machines in the early hours, and when the doors opened in the morning, it worked.